BAYtek Office Solutions Ltd understands that your privacy is important to you and
that you care about how your personal data is used. We respect and value the
privacy of all of our customers and will only collect and use personal data in ways that
are described here, and in a way that is consistent with our obligations and your rights
under the law.
1. Information About Us
BAYtek Office Solutions Ltd.
A Limited Company registered in England under company number 06774234.
Registered address: 43 St Georges Road, Torquay TQ1 3QY.
Trading address: BAYtek House, Units 25/26 Daneheath Business Park, Wentworth
Road, Newton Abbot TQ12 6TL.
VAT number: 976624770.
Data compliance contact: Appointed Director.
Email address: firstname.lastname@example.org
Telephone number: 01626 833139.
Postal Address: as per Trading Address.
2. What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected,
how it is held, and how it is processed. It also explains your rights under the law
relating to your personal data.
3. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation
2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can
be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be
identified. Personal data covers obvious information such as your name and contact
details, but it also covers less obvious information such as identification numb
4. What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about collection and use of your personal data. This
Privacy Notice should tell you everything you need to know, but you can
always contact us to find out more or to ask any questions using the details in
b) The right to access the personal data we hold about you. Part 10 will tell you
how to do this.
c) The right to have your personal data rectified if any of your personal data held
by us is inaccurate or incomplete. Please contact us using the details in Part
11 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose
of any of your personal data that we have. Please contact us using the details
in Part 11 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or
g) The right to data portability. This means that, if you have provided personal
data to us directly, we are using it with your consent or for the performance of
a contract, and that data is processed using automated means, you can ask
us for a copy of that personal data to re-use with another service or business
in many cases.
h) Rights relating to automated decision-making and profiling. Part 6 explains
more about how we use your personal data, including automated decisionmaking and /or profiling
For more information about our use of your personal data or exercising your rights as
outlined above, please contact us using the details provided in Part 11.
Further information about your rights can also be obtained from the Information
Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have
the right to lodge a complaint with the Information Commissioner’s Office.
5. What Personal Data Do We Collect?
We may collect some or all of the following personal data (this may vary according to
your relationship with us):
• Date of birth;
• Email address;
• Telephone number;
• Business name;
• Job title;
• Payment information;
• Information about your preferences and interests;
• IT information such as IP addresses of installed and remotely support devices.
Your personal data can be obtained from / shared with the following third parties or
• Third party IT companies that you use / contract too;
• Third party IT companies that we use on your behalf to support your contract;
• Third party software used to support your contract;
• Third party finance providers and credit reference agencies considered mutual
to the support of your contract
6. How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This is
because the data is necessary for our performance of a contract with you, because
you have consented to our use of your personal data, or because it is in our legitimate
business interests to use it. Your personal data will be used for the following
• Providing and managing your account.
• Supplying our products and/or services to you. Your personal details are
required in order for us to enter into and support a contract with you.
• Personalising and tailoring our products and/or services for you.
• Communicating with you. This may include responding to emails or calls from
• Supplying you with information by email and/or post that you have opted-in to
(you may unsubscribe or opt-out at any time by emailing us at email@example.com .
With your permission and/or where permitted by law, we may also use your personal
data for marketing purposes, which may include contacting you by email and/or
telephone and/or post with information, news, and offers on our products and/or
services. You will not be sent any unlawful marketing or spam. We will always work to
fully protect your rights and comply with our obligations under the GDPR and the
Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will
always have the opportunity to opt-out.
7. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the
reason(s) for which it was first collected. Your personal data will therefore be kept for
the following periods (or, where there is no fixed period, the following factors will be
used to determine how long it is kept):
• In order to facilitate the ongoing function of your contract;
• In order to provide relevant future products or services;
8. How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data inhouse and/or at UK or EU secure
datahouses. This means that it will be fully protected under the GDPR.
The security of your personal data is essential to us and to protect your data, we take
a number of important measures.
9. Do You Share My Personal Data?
We may sometimes contract with the following third parties to supply products and/or
services to you on our behalf in order to facilitate contract or supplied services. These
may include payment processing, delivery, and marketing. In some cases, those third
parties may require access to some or all of your personal data that we hold.
• Third party lease providers in order to finance a specific purchase only;
• Third party IT suppliers either contracted / offered by yourself or supplied by /
contracted to ourselves.
If any of your personal data is required by a third party, as described above, we take
steps to ensure that your personal data is handled safely, securely, and in
accordance with your rights, our obligations, and the third party’s obligations under
the law, as described above in Part 8.
If any personal data is transferred outside of the EEA, we will take suitable steps in
order to ensure that your personal data is treated just as safely and securely as it
would be within the UK and under the GDPR, as explained above in Part 8.
In some limited circumstances, we may be legally required to share certain personal
data, which might include yours, if we are involved in legal proceedings or complying
with legal obligations, a court order, or the instructions of a government authority.
10. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details
of that personal data and for a copy of it (where any such personal data is held). This
is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal
addresses shown in Part 11 entitled Subject Access Request.
There is not normally any charge for a subject access request. If your request is
‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a
fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 14 working days and, in any
case, not more than one month of receiving it. Normally, we aim to provide a
complete response, including a copy of your personal data within that time. In some
cases, however, particularly if your request is more complex, more time may be
required up to a maximum of three months from the date we receive your request.
You will be kept fully informed our progress.
11. How Do I Contact You?
To contact us about anything to do with your personal data and data protection,
including to make a subject access request, please use the following details (for the
attention of the Company Director):
Email address: firstname.lastname@example.org
Telephone number: 01626 833139
Postal Address: BAYtek House, Units 25/26 Daneheath Business Park,
Wentworth Road, Newton Abbot, TQ12 6TL.
12. Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for
example, if the law changes, or if we change our business in a way that affects
personal data protection.
Any changes will be made available via our website at www.baytekoffice.co.uk/privacy-gdpr