Remote Support - Non-Network Support Customer Machine ID:*Company Name:*Customer Name:*Job Role:*Confirm support charge* I agree to accept charges starting from £15 for every 15 minutes of remote support provided by BAYtek Helpdesk Team Consider Subscribing to BAYtek's Network Support Service... For just £8 a month BAYtek's Network Support Service provides support for your printing and scanning environment, usually excluded within the standard hardware service agreement. This may include: Network Connectivity Issues. Where we know the device is working within normal parameters, i.e. copying works ok but users are unable to print or scan. SMB and Email scanning requires workstation configuration. If scanning is failing it is highly likely that the problem resides on the network and NOT WITH THE HARDWARE. Network changes that inadvertently effect machine operation such as changes to broadband service, switches, routers etc. Adding additional computers to the printing/scanning solution. Testing of network interfaces, cable runs and IP addressing. Remote support – Up to 4, 15 minute blocks per month. Site Visits – Where problems cannot be resolved remotely. (1 Per month, up to 1 Hr) It is important to understand that by nit subscribing to our Network Support Service your primary route for support with printing and scanning issues would be your IT provider. We can liaise with your provider and advise, but if you want us to investigate and resolve a non-copier connectivity issue, it becomes chargeable outside the normal T&C’s of the service agreement. Reasons for opting in. We know our hardware better than a third party IT firm, we have best practice, known issues and possible restrictions. If a third party is charging hourly, it is likely to be costly and take longer than BAYtek to resolve the issue. You don't have an IT provider or uses one ad-hoc. We understand 3rd party applications such as firewalls and can make scanning provision passthrough these applications if required. Remote support (Up to 4 x 15 Minute sessions per month). IT support provided by Certified Professionals. Please speak to your Account Manager or Helpdesk Support Engineer if this service is of interest to you.