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Print & Scan self diagnostics

Self Help Area

Need help with your scanner, copier or printer?, before calling a photocopier repair service, try some of our self diagnostic tips for fixing your machine. Here you will find a selection of the most commonly reported software issues, their work arounds or fixes. 

If your fault is not listed below, or the solution hasn’t worked for you, contact us as we offer both contracted and non-contract service solutions



Load Paper Warnings

Q. Every time I send a certain print job the copier flashes up “Load Paper”. The copier is full of paper, why is this happening?
A. The copier is receiving the job with an irregular page setup, for instance LTR. Modifying the page setup in printer preferences to A4 should resolve this. see this article (PDF reader required)


 How do I set up “Scan to file” on my Konica Minolta Multifunction

Q. I have a new workstation in my office and need to set up scan to file for this machine, where do I start?

A. SMB Scanning or “Scan to file” requires a few different elements to configure.

 The copier needs 4 crucial bits of information. The hostname of the receiving PC or Server, a path to the scanning folder and the username and password of an account with suitable permission to writes files to the selected destination. This article (PDF reader required) gives you step by step instructions.



Konica Minolta Bizhub e Series Quick Reference Guide

Handout guide for all the common Konica Minolta functions. Download this article (PDF reader required)

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